MANAGED I.T. 

A Managed Computing Environment Makes Productive People Grow Your Business. 

Our Managed I.T. clients experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime. 

Feel as though you have an in-house enterprise IT department - without the costs. As a Titan Tek client, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question. 

Our Managed I.T. Services 

  • Endpoint Management 

  • Help Desk Support Services 

  • Network Management 

  • Business Continuity & Disaster Recovery 

  • Technology Procurement 

  • System Integration 

ENDPOINT MANAGEMENT

Scalable & Powerful Cloud-Based Endpoint Management 

To create a stable and productive environment, Titan Tek use the most advanced endpoint management platform. Our team gains visibility and control over all desktops, laptops, servers or mobile devices, over any network, across multiple operating systems.

Endpoint management is accomplished by using remote monitoring and management (RMM) tools with pre-configured functionality to start managing endpoints on your network quickly and efficiently. Our tools enable our team to rapidly build out maintenance tasks with best practices and scale service delivery with ease. Our teams can begin monitoring and managing thousands of devices within just a few hours of setup.

Power to Become More Proactive

Built-in Patch Management
Automated patch policies keep our clients’ machines secure from the latest threats without the need for manual updating. Flexible patch approvals and local caching allow our techs to support more extensive networks, and comprehensive reporting and dashboards provide visibility into compliance.

Automation and Scripting
Deploy preferred applications and keep third-party applications up-to-date automatically. Quickly build powerful scripts for device monitoring using your preferred scripting language, and we save time by downloading hundreds of scripts readily available.

Rapid Remote Support
Our teams have a superior remote-control experience, allowing us to rapidly control any screen using an integrated VNC, RDP, or Splash top tools. It is also easy to manage and support any network device using its integrated SSH/Telnet and HTTP proxy.

Real-Time Monitoring
Monitor in real-time for performance issues like low disk space, high CPU, low memory and network latency on any application, platform or device using powerful built-in monitors like WMI, Perfmon, SNMP, Network Bandwidth, and Event log.

Flexible Reports and Dashboards
We provide our clients with regular updates with the details of their environments. Our technicians watch your network with dashboards to see what’s going on and then quickly take action to resolve issues.

Scalable Performance with Unlimited Potential

  • Born in the Cloud: Operating on 100% cloud architecture, our services are backed by a system with a proven record of accomplishment of 99.99% uptime and fortified with security and data protection standards that are often cost-prohibitive from self-built systems.

  • Unlimited Scalability: Since our remote monitoring and management tools runs in the cloud, there is no limit to the number of devices we can support. Our system’s performance remains the same even as your business grows, and we never need to purchase or maintain hardware.

HELP DESK SUPPORT SERVICES

Assistance is just a Phone Call Away!

Located in North America and staffed by knowledgeable and well-trained IT customer-care specialists, our help desk has been optimized to address your requests in an expedient manner.

Live Support, 24/7
Work late? Work early? Work weekends? No problem at all. Anytime you run into an issue with your equipment, our team is ready to help.

More Experience for Swifter Issue Resolution
Our Help Desk is staffed by seasoned technicians with a minimum of two years of experience resolving application, desktop and network-level issues. Each time that you call, you can count on receiving reliable top-tier support.

Microsoft Office Expertise
All of our help desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support related to Word, Excel, PowerPoint and Outlook.

Customer Recognition
Each time one of your users calls the service desk, our systems recognize your telephone number and display you customer profile so we can quickly to address your request.

NETWORK MANAGEMENT

Your Business Depends on More than Laptops and Mobile Phones. Network Management is Just as Important. 

The network is the critical gear that keeps the whole operation running. We get a real-time view of all the devices on it and how they’re connected—so we always know what’s happening. 

Laptops, workstations, mobile phones, tablets—these are all important endpoint devices that connect to your IT network. Keeping them running efficiently and safe from attack is crucial to your business productivity, and a big part of our IT managed service. 

But underpinning all of that endpoint technology is an even more important part of your network, and one that’s largely invisible: Network infrastructure. 

Network infrastructure is the powerhouse gear that keeps the whole operation running. If something goes wrong with an infrastructure device, the whole network can go down. 

Every system and every person in your organization relies on it to get things done. When the network goes down, your business grinds to a halt. 

So, for your network—and by extension, your business—to run as optimally as possible, network infrastructure needs to be managed and supported as actively as your workstations. 

We’ve Got You Totally Covered 

  • A real-time view of your network, including all the devices on it and how they’re connected—so we always know what’s happening. 

  • A real-time inventory of all the technology on your network—great for planning upgrades and budgeting for capital expenditures. 

  • Automated backups of network infrastructure configurations— essential for quickly restoring service in an outage. 

  • 24/7 proactive infrastructure monitoring and alerting—to flag potential problems before they affect your network. 

  • Automated troubleshooting tools and secure remote access to your infrastructure devices—for fast issue resolution. 

  • Performance reports—for full visibility and accountability. 

  • Two-factor authentication, granular control of user access, and secure management of your network credentials—to keep your network safe. 

Don’t put your business at risk with network services that are missing critical infrastructure management components. 

BUSINESS CONTINUITY & DISASTER RECOVERY

Business Continuity 

Are you prepared for a business disaster or unexpected server crash? Do you really know how long it takes to recover from an unexpected disaster? Have you figured out how much it will cost for you to be down for extended period of time? Can your business survive complete loss of data event? 

We work with our clients to ensure your business will have a backup and business continuity plan designed to help you quickly recover from any disaster and stay in contact with clients and employees. Even with a power black-out, we can protect your servers. 

Business Continuity Planning (BCP) is best described as the processes and procedures that are carried out by your company to ensure that essential business functions continue to operate during and after a disaster. By having a BCP, you can protect your mission critical services and give your business the best chance of survival. 

HOW CAN TITAN TEK PROTECT YOUR BUSINESS? 

  • Backing up is quick & easy
    Near real-time backups-as frequent as every 15 minutes. Virtualization solutions making it easy to access your backed-up data no matter what happens to your office. 

  • Low cost, speedy disaster recovery
    Eliminate the cost and time of managing on-site tape backup. Backups are saved in the cloud maintaining and protecting key business data at an affordable cost. 

  • Strategy to deal with any issue
    Backup monitoring and Daily Recovery Tests - to ensure that every backup is performed correctly. Data encryption so it is not accessible to anyone, either locally or at the remote 


TECHNOGLOGY PROCUREMENT

Why is Technology Procurement Important? 

We understand that when it comes to purchasing technology, there are many choices. Titan Tek has been procuring IT products for our almost two decades. We utilize our wealth of experience, each day as we assist our clients. Our goal is to save time, save money and assist the client in making IT purchasing decisions appropriate with their needs. 

We help our clients to cut through all of the marketing with expert and truly unbiased guidance when assisting a client to purchase hardware and/or software. Our IT procurement services help negotiate cost savings, as well as achieve more advantageous terms with regard to new software implementation and renewals. 

Why do our clients choose Titan Tek to procure all their IT needs? 

  • Dedicated Team 
    We work closely with you and your associates to understand your budget as well as your needs. We provide an agile team dedicated to procurement and logistics for your organization 

  • Selection
    Titan Tek offers one of the largest selections of technology products available. Representing over 500,000 computer hardware, software and peripheral products from over 700 brands and manufacturers, you can be certain that we will source exactly what your network requires in a short amount of time. 

  • Pricing
    We understand that pricing will always be one of the most important factors in your buying decision. Our long-standing relationships with suppliers allow us to negotiate advantageous pricing on your behalf that would make Jeff Bezos and the rest of the team at Amazon jealous. 

  • Priority Procurement 
    Our "priority procurement" methodology ensures that your product always ships from a warehouse in close proximity to your location in order to save your organization on shipping costs, in addition to ensuring timely delivery. 

  • Logistics 
    Titan Tek understands that sourcing IT products is not all about the purchase. Quite often it's about logistics. It's about sourcing the most appropriate products which are configured, bundled, labeled, re-packaged (with instructions, if needed) and delivered to their final destination in a timely manner. 

  • Authorized Dealer 
    There are many ways of sourcing products through non-traditional channels, which results in many companies offering products which they are not authorized to sell to the general public. We maintain authorizations from Microsoft, Hewlett Packard, SonicWall, Lenovo, Dell and many others. 

SYSTEM INTEGRATION

Create the Perfect Office Environment by Integrating the Right Computer Systems. 

Gain access to a nationwide network of professional system integrator who install and configure business technology systems to create a productive working environment. Whether you are an enterprise business with multiple locations or if you are looking to supplement or outsource IT to a single expert provider. We provide a customized and complete approach to technology needs. Titan Tek is your technology partner that helps meet your business goals and assists you to plan for the future. 

Tier 1 & 2 Systems Integration: 

  • Digital Signage 

  • Touch Screen Kiosks 

  • Large Scale Audio/Video Installation and Support 

  • Cameras, Alarms, & Access Control 

  • Wireless Networking 

  • Data Center Design, Configuration, and Deployment 

  • Virtualization & Migration services 

  • Network Engineers including Cisco, Juniper, & Aruba 

  • Wireless Design, Configuration, & Deployment 

  • VoIP Design, Configuration, & Deployment 

Tier 3 Systems Integration: 

  • Voice, Video, and Data Systems Cabling & Management 

  • Interactive Projectors 

  • Chromebook Configuration and Deployment 

  • Desktop/Laptop Services 

  • Server Consolidation and Management 

  • Network Integration and Management 

  • Network Architecture and Design 

  • Software Installs, Migrations, and Upgrades 

  • Multi-Site Roll-out Services